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Continue to ChatManaging Conflict At Work, Johnson & Keddy, reviewed by Valerie Dwyer, Serial Entrepreneur, Coach, Mentor,founder My Wonderful Life Coach(tm) https://valeriedwyer.wordpress.com/2010/11/15/managing-conflict-at-work-johnson-keddy-reviewed-by-valerie-dwyer-serial-entrepreneur-coach-mentorfounder-my-wonderful-life-coachtm/